GP appointment sessions are added to the computer system 3 months in advance at any point in time to ensure pre-bookable availability. All routine appointments are 10 minute slots. The practice offers routine pre-bookable appointments up to 3 months ahead, bookable ‘on the day appointments’ and ‘urgent’ appointments.
All released pre-bookable slots are available to patients by telephone; internet booking (over 16 years old) using SystmOne Patient Access (GP appointments only) or the NHS App; or to those who present at reception. Telephone lines open at 8am and the reception opens at 8.30 am. Appointment times are spread across the session to provide a choice of time for patients.
If all pre-bookable slots have been taken due to high demand and a GP requires one to follow-up a patient, the GP will offer the patient a follow-up appointment during the consultation and release an ‘Embargoed’ slot at their discretion.
We allow patients to see the GP of their choice, unless there is one particular clinician with a specific skill (e.g. minor surgery, coil fittings). We encourage continuity of care. Sometimes patients need longer than 10 minutes and are able to book a double appointment. Where a patient has complex needs, a GP will sometimes highlight on their medical record an alert that double appointments should be offered as standard.
Bookable ‘on the day’ appointments are released in two phases. Appointments for same day morning surgeries are released from 8 am. At 1.30pm appointments for the same afternoon/evening are released.